Shipping policy
Scarlett's Lamps takes pride in creating high quality handcrafted lamps and delivering them as safely as possible. Please review the shipping details below before placing your order.
Pre-Order Notice
Because each lamp is handcrafted individually, all orders are currently placed as PRE-ORDERS. We do not mass produce or rush these pieces - every lamp is made one by one with time, care, and close attention to detail to ensure the final product meets our standards. When a payment is made for pre-order, the order is currently in processing and cannot be cancelled as it is undergoing production.
Production & Processing Time
Please allow 10-15 business days for production, finishing, and quality checks before your order is shipped. This includes preparing the design, completing the lamp, and making sure everything is ready to send out properly. During high-demand periods, processing times may extend slightly, but we always work to complete orders as quickly as possible without sacrificing quality.
Estimated Delivery Time
Once your order has been completed and shipped, delivery typically takes 9-12 business days depending on your location and local carrier transit times. All shipping timelines should be viewed as approximations rather than guaranteed delivery windows. Please note that shipping times may vary due to customs, weather, carrier delays, holidays, or other circumstances outside of our control.
Shipping Delays
Please note that shipping times are estimates and may occasionally be affected by carrier delays, customs processing, or other factors outside our control. Shipping delays do not constitute grounds for a cancellation or refund. Due to high demand, carriers may experience unexpected delays that can extend delivery times.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Please allow up to 48 hours for tracking updates to appear after the package has been scanned into the carrier system.
Shipping Locations
We currently ship worldwide. Delivery times may vary depending on your country and local shipping providers.
Delays or Delivery Issues
We understand waiting can be difficult, but the extra time allows us to focus on quality over quantity and create something unique instead of mass-produced. Our goal is to make sure your lamp is worth the wait the moment it arrives.